An ITIL project in the real world

Friday, July 14, 2006

How the Incident Mgt changes were received by the teams...

Well, we had a mix of attitudes and reactions.

For most of them, it sounded all logical - some even questioned why we were not already doing it before.

Some were more reluctant, focusing more on the "why we need to do this" than on the "how can I make it happen".

Some were even clearly against the changes that they will need to go through. However, as they went through a process of analysing and accepting the move, they now seem to be the most supportive ones!

The most difficult will be handling the "silent majority". Those who do not have any comment , that seem to cope with the change, but actually themselves do not plan to change anything in their good old habits...


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