An ITIL project in the real world

Wednesday, June 07, 2006

Our CIO presented the main Incident Mgt process changes to the IS organization!

It was worth lobbying. Finally, he presented the four slides early this week, at the IS quarterly meeting. It was well received. Few comments and questions allowed to re-inforce that the management was fully supporting these changes :-)

Changes on the system are now almost ready, and training material is getting solid. We will be validating both of them in the next week, and should start deployment in about 2 weeks!


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