An ITIL project in the real world

Monday, February 06, 2006

I've got the second approval for our ITIL Incident Management project!

The first sponsor was allocating my time and consulting money. The second sponsor was allocating 50% of a colleague's time. Also, together, these two sponsors represent 100% of our support and operation groups! So we're starting tomorrow...

The good thing with this time spent gathering signatures and approvals is that it forced the sponsors to stand up for the project and take ownership. It will probably last for a little while... gotta hurry now, and prove that they get the expected return on investment!

5 Comments:

  • Excellent job, congratulations!

    Looking forward to reading the rest as it comes.

    By Blogger The ITIL Imp, at 1:36 AM  

  • I have been following your Blog with interest. Well done, with the work you have done so far and thanks for highlighting your issues.

    By Anonymous Anonymous, at 3:29 AM  

  • great news. i am excited to track this blog.

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