An ITIL project in the real world

Thursday, January 19, 2006

Feeling a little bit despaired today...

Well you know what? It seems that issues are popping up as I'm trying to get the project charter signed off. I really need to fight for the only resource that was planned for the project (NB: I'm still allowed to work on it for now :p). And some are asking to remove a key initiative from the project: the one that would establish clearly the roles and responsibilities of the IS groups all along the Incident lifecycle!


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