An ITIL project in the real world

Monday, February 20, 2006

Finally, our Incident Management ITIL project got announced in IT!

But half of the IS staff os on vacation next two weeks... I'm going to have to wait for their return for the official kickoff meeting. At least we can officially get some initiatives started :D


  • I'm curious as to HOW the project was announced. Was it as part of a normal team meeting? Was it an e-mail to staff from the project executive/sponsor? Were your stakeholders all present? What were the staff told about the project?

    How was the announcement received by the staff who were there?

    I look forward to seeing how things go.

    By Blogger The ITIL Imp, at 12:46 PM  

  • Good news!

    I enjoy reading the reports of your efforts to bring process improvement to your company.

    I also am curious how the staff reacted to the announcement. What other efforts will you take to communicate the project's goals to the IT team(s)?

    By Anonymous Anonymous, at 9:47 AM  

Post a Comment

<< Home