An ITIL project in the real world

Monday, December 25, 2006

My Incident Management project is now closed :-)

After our successfull roll out and a few months closely watching how well each group or analyst follows the process, we have gradually reached the service level we targeted! It wasn't straightforward, certainly challenging, but very rewarding.

The hardest part will be keeping up the good work ;-)

I hope you will have success with your initiatives too :D